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Residents Charter

Care Homes LeicesterPlease find our Residents Charter below, or Click Here to download a copy.

Right Of Fulfilment

To assist residents to achieve their full potential capacity, however small, in respect of their physical, intellectual and social needs.

The Right of Dignity

To preserve the self-respect of residents by

i)    Maintaining Status

ii)   Affording privacy in space, belief and opinions.

iii)  Recognition and use, where appropriate, of talents.

iv)  The Practice of courtesy and respect toward residents at all times.

The Right of Autonomy

To maintain a resident right to self-determination and freedom of choice, subject to the limitations of group living. The provision of choice, with assistance where necessary, to express wishes and preferences, including external help, for example, Doctor, Solicitor.

The Right to Individuality

To respond to the individual needs of residents. To enable them to maintain their particular identity in respect of beliefs and opinions.

The Right to Esteem

To recognise the qualities, experiences, talents and former status of residents. To get to know relatives and visitors. To then use this information to help maintain the morale of individual residents.

The Right to a High Quality of Life

To expect a wide range of normal activities to be available. To enable a resident to exercise freedom of choice, and to provide opportunities to go out shopping and visiting etc.

To provide facilities for residents to follow their own particular religious or political pursuits and to recognise the necessity for privacy, at all times, to carry them out.

The Right to Freedom of Emotional Expressions

To maintain the resident’s right to have normal opportunities to develop personal relationships within and outside the home.

The Right to Take Risks

To allow residents to undertake activities which contain an element of risk. The criteria being the resident’s competence to judge, and the risk to others.

The Right of Access to all Personal Records

Residents have the right to access all of their personal records kept at the home. A resident may nominate someone else such as the next of kin or person holding a Power of Attorney to access the records on their behalf.